At Forever Young Pharmacy, our core commitment is to provide precise, trustworthy testing services. Recently, an incident occurred that has given us the opportunity to reexamine and further improve our processes. We want to share the details of what happened, how we responded, and the steps we’re taking to ensure this never happens again.
What Happened:
Recently, a third party sent in a vial of what was believed to be cagrilitinide to our lab for testing although the contents did not have any active ingredient in it. While most labs reported no detectable product, our initial test indicated a positive result. Upon reviewing our data, we discovered that, due to a human error, we had inadvertently copied the control sample used in the analysis instead of the actual sample submitted by our client.
Our Response:
As soon as we identified the mistake, we took immediate corrective actions:
- Client Notification: We reached out to the affected client, explained the error, and reassured them that accuracy is our top priority.
- Updated Certification: An updated Certificate of Analysis (COA) was issued, reflecting the corrected test results.
- Enhanced Procedures: We have revised our sample-handling and data entry protocols to ensure such an error cannot happen again.
- Free Retest Offer: As a gesture of goodwill and commitment to quality, we offered the client a complimentary retest.
Moving Forward:
We believe that transparency builds trust. By openly addressing this incident and detailing our corrective measures, we want you to know that your safety and the integrity of our services remain paramount. We continually work to refine our processes and training protocols, ensuring that every test meets the highest standards of accuracy.
Thank you for your continued trust and support. If you have any questions or concerns about this incident or our procedures, please feel free to reach out to us directly.
Sincerely,
The Forever Young Pharmacy Team
